lM
lydia M

1 reviews | Active since Apr 2021

13 Apr 2021, 17:24

PATHETIC SERVICE

Vodacom Service is PATHETIC, I HAVE BEEN STRUGGLING FROM DECEMBER TO UPGRADE MY 2 CONTRACTS, THE ISSUE WAS ONLY RESOLVED END OF JANUARY. 2 WEEKS AGO AGAIN REQEUSTED UPGRADE ADVISED THE CONSULTANT I NEED A TABLET, LAST WEEK ON FRIDAY RAMS DELIVERED A CELL PHONE INSTEAD ON OF A TABLET. I HAVE BEEN CALLING VODACOM SINCE LAST WEEK FRIDAY UNTILL TODAY WITHOUT GETTING ANY HELP, ONLY THIS AFTERNOON RAMS CALLED ME THEY SAID THEY WILL ONLY COLLECT THE DEVICE TOMORROW MORNING. VODACOM'S SERVICE IS PATHETIC, AFTER I HAVE BEEN THIER CLIENT FOR MORE THAN 15 YEARS THIS HOW THEY REPAY ME, I HAVE BEEN SUPPORTING THEM ALL THESE YEARS, I HAVE BEEN A LOYAL CLIENT TO VODACOM STILL STUCK WITH THEM BUT THEY GIVE ME SUCH A HORRIBLE SERVICE!!!! I WILL NEVER EVER ENCOURAGE ANYONE TO SUBSCRIBE WITH VODACOM

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2021, 21:29
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Apr 2021, 21:29
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team