Pathetic Service.

I am very irate regarding the run around that Vodacom had been giving me. I am loyal customer and had multiple contracts with Vodacom. I recently did a pre cancellation on my 3 Vodacom accounts between the 16th and 18th of January 2022. I received the settlement amounts and paid at the Vodacom branch in Phoenix Plaza, Durban. The proof of payments were emailed by the store and the accounts where closed. I then called the call centre to confirm that my accounts where settled however I was still debited for these 3 accounts on the 31st of January 2022. THIS IS THEFT. I then called the call centre and have not been able to get any assistance. My other debit orders failed because Vodacom deducted funds from my account incorrectly. I managed to speak to Oshiro and Chandre on the 1st of February after waiting hours to speak to someone but still no help. All I got was "Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom." I need my money back. It is so disheartening to know that I am a loyal and dedicated customer but being receiving such pathetic Service. Hopefully this complaint does not fall into deaf ears.