KVdB
Karin Van der Berg

1 reviews | Active since Jun 2021

05 Jun 2021, 06:58

Pathetic service

Vodacom internet Fibre is the WORST service I have ever experienced. I have now been without internet for 3 days and they keep saying that the problem is being escalated and that they will phone me back. CEO OF VODACOM, READ YOUR BAD REVIEWS AND ACT ON IT FOR A CHANGE. This is ridiculous and we are a family working from home and could not for 3 days now, THIS being the 4th. Check our phone records of complaints and begging for help that is just NOT coming. You could not care about your paying clients. You just take and NEVER deliver. I am going to move back to MWEB and pat double because of their previous amazing service. I will also NOT renew my entire family's cell contracts as a result of being treated like this. You may ignore all these customers complaints I read before typing mine but this bad service is going to cost you in the long run. So go on, ignore us all.

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Replies (1)
Vodacom
Vodacom's reply05 Jun 2021, 15:51
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team