Pathetic Service

On 11 January 2023 I purchased a device from Vodabucks online. The device was meant to be delivered by RAM Courier on the morning of 13 January. RAM sent their driver to deliver the device to my physical address. The driver buzzed my mobile number severaltimes but I couldn't return the call immediately as I wasn't sure who was trying to call me. I then decided to call back and the RAM Courier driver indicated that he had sent my parcel back to the Hub because the unit number and complex name weren't included on the delivery address. I immediately made a call to RAM Couriers around 11a.m and spoke to Nomsa who requested me to confirm the delivery address and logged the change of address on the Service Manager portal. She however indicated that they will have wait for Vodacom as the sender to authorize the change of addresz. I then called Vodabucks at 13h40 and narrated to the consultant of what had transpired. Consultant indicated that she will take the issue up with because wasnt supposed to buzz me but to call. She advised me that the address was amended and that I should expect the delivery of the parcel latest by 17 January 2023. On 16 January I followed up with RAM and spoke to Lorraine who advised that no change of address was authorized Vodacom and she escalated the query to Vodacom. On 17 January, I followed up with Vodabucks and was advised that the back office was handling the query. Today 18 January I enquired with RAM COURIER as to when the parcel will be delivered and they checked on the Service Manager system and I was advised that they had escalated the change of address to Vodacom three (3) times already but the authorisation was still pending. I then contacted Vodabucks and the consultant indicated that there was nothing he could do and that I should expect the parcel to be delivered within 7 or 14 working days. I advised him that I wasn't happy with the way Vodabucks was handling my query and yet I paid for the device whilst they expect me follow up every now and then. I told him that the reason I had purchased the device it's simply because I wanted to use it. The consultant then said that the best he could do was to escalate for a refund to be processed. I asked him how long will it take for the refund to be processed but he couldn't give me the exact answer. I will never purchase anything from Vodabucks because their employees seem not to care on what we go through as customers.