1 reviews | Active since Dec 2011
Pathetic Service
What a poor experience. Cancelled some lines and last debit order 30 November 2022.A few days ago I went to Makro to get 9 newlines. System declines as apparently I am only allowed 5 lines. Then gettold i must now wait 90 days.
Contact the cancelation department who investigated. Then get called and told to go to store as all was investigated and is ready. Result, 1st It must be loaded as new but the system indicates exciting , trying exciting and the system indicates cancel. Then after phoning , declined, now I am in arears with R17.19 on a account with all TOP UP NUMBERS. Vofacom is willing to loose a R100 000 deal over2 years over R17,19.
Not willing to run a debit order. Can't explain why debt is loaded on a TOP UP ACCOUNT. The best Vodacom can do is to tell me I must eft R17,19 as there is nothing Vodacom can do apparently. I want to know how a loan was added on a TOP UP ACCOUNT.
Just took me 10 minutes on the phone to cancel and do another upgrade at MTN. 5star vs 0star service experience! Vodacom obviously did not getthe 5 stars.
Did not even make the effort to contact me. Luckily, I decided to contact MTN who assisted me and delivered the handsets. the difference between you and them are like day and night.
Well done on a **** poor business module.
Did not even make the effort to contact me. Luckily, I decided to contact MTN who assisted me and delivered the handsets. the difference between you and them are like day and night.
Well done on a **** poor business module.