Pathetic service

Upgraded two contracts 3 weeks ago. Retention agent advised that they have stock. Received one device 2 weeks ago and the sim is still not active. Followed up on my second device and I was advised that it's on back order and no date can be given. Called them again today and the agent could not help. Then call the 3rd party company and they made me hold the line. This is ridiculous and how a customer is treated after using their services for more than 10 years