Pathetic service

Everytime i do an upgrade with Vodacom i don't get what i was promised.this time they holding back delivery for a gift to a child.ram couriers were here to deliver on Wednesday morning but i was at the doctor.i called them and said i will be home in 1hr.5pm they come back to my house with a delivery for my sister but leave my delivery out.i phoned Vodacom and ram couriers on Wednesday, Friday and Saturday but it seems everyone is just giving me bs.rams site says Vodacom put a stop to delivery and Vodacom says they have rectified it but still no delivery