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Ann M
1 reviews | Active since Nov 2018
18 Jun 2021, 16:02
Pathetic service
Can someone who is customer centric please call me as I spoke to an agent who was rude and it was a waste of my time - he called me at 12:38 today and was rude as hell - please provide him with proper training on how to deal with customers and I want the telephone recording to be sent to me.
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Replies (2)
Vodacom's replyOfficial
18 Jun 2021, 18:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2021, 18:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ann M's updateReviewer Update
25 Jun 2021, 10:30WHEN DID YOU TRY TO CALL ME .... YOU ACTUALLY JUST RESPONDING WITH NOT ATTENDING TO MY COMPLAINT IS RATHER APPAULING. MY QUERY HAS NOT BEEN RESOLVED AND YOU DONT HAVE TO SPEAK TO ME TO RESOLVE MY QUERY. I HAVE ADVISED YOU THAT IN THE EVENT YOU CANNOT GET A HOLD OF ME YOU CAN SEND ME AN EMAIL. YOU GUYS ARE PATHETIC.
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Ann M's update25 Jun 2021, 10:30
Reviewer Update
WHEN DID YOU TRY TO CALL ME .... YOU ACTUALLY JUST RESPONDING WITH NOT ATTENDING TO MY COMPLAINT IS RATHER APPAULING. MY QUERY HAS NOT BEEN RESOLVED AND YOU DONT HAVE TO SPEAK TO ME TO RESOLVE MY QUERY. I HAVE ADVISED YOU THAT IN THE EVENT YOU CANNOT GET A HOLD OF ME YOU CAN SEND ME AN EMAIL. YOU GUYS ARE PATHETIC.