Pathetic service

My friend Thokozile Makhubu identity number *** worked for Merchants Vodacom Fox Street and left in 2018 it has been over a week since she has requested merchants to send her a U19 form as well as her salary schedule so she can claim her uif with the department of labour. I don't see what the hold up is whereas other companies she requested those documents from could do that within 24-48 hrs ' I mean this simply tells me that someone in the Hr department has no sense of urgency when it comes to this matter. My friend is unemployed and needs her uif funds to apply for other available job opportunities and don't see how that is possible if she is being denied her documents . You may contact her via email on *** or call her directly on *** ASAP..... Being on an upper level gives no one a right not to perform their duties. We are waiting for the documents and please do not interact with me respond to the person who was once your emoyee and you now letting down. I mean requesting docs from your head office takes that long? If emails are not as effecient maybe we should go back to posts then only then I will understand why process takes so long in the mean time I'll regarding all of this disrespectful and uncaring intentionally .

Concerned friend Carol ***