PATHETIC SERVICE

It is with great disappointment I'm sending this EMAIL. I wasted 2 hours of my life which I will never ever get back !!!! An incorrect deal was put through and when the sales consultant wanted to retract it, the system wont allow it!!! We told to wait until Monday for an IT guy to cancel it. So now I'm without a device. Please explain why a big corporate like Vodacom dont have an IT person on standby to cancel a contract!!! My whole day is ruined because of this. We had to drive up and down because Northgate Vodacom lines are down. You a cellular company, but your branch doesn't even have a contact number for customers to phone. Yours in total disappointment!!!