Pathetic Service!

I am not a Vodacom customer/client and probably will never be one!!! Every month since April Vodacom keeps deducting money from my account, yet I never took a contract with them. When I enquired in store, they directed me to a number I should call. I submitted all of the requested documentation Vodacom asked for by the 16th May 2023. Vodacom is suppose to get back to me within 14 working days...and yet no feedback on any investigation and almost 2 months have gone by. I am still getting deducted every month and have to spend my time going to the bank to sort out this ordeal as well as deal with unnecessary transactional charges! I have even tried calling customer care and have had no success. I am so disgusted at their service, there's no one available to help me!!!