MC
Monita C
1 reviews | Active since Mar 2013
10 Jun 2020, 14:48
Pathetic service
I tried emailing complaints of Vodacom but no response given. I would like to know why Vodacom continues with clients not being able to stop contracts with 7 months remaining and having to pay for remaining months. I thought this was stopped from networks when the Consumer Protection Act indicated clients cannot be disallowed to stop contracts and pay for remaining months. I also have many lines why cannot this one be ended
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Vodacom's replyOfficial
10 Jun 2020, 18:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2020, 18:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MC
Monita C's updateReviewer Update
12 Jun 2020, 13:34I am still waiting for Vodacom to respond unless I missed a call from them but I am still waiting to find out why as according to the Consumer Protection Act why clients are forced to pay remaining months of their contracts of which 7 months are only remaining and clients have other current lines with vodacom. Why is Vodacom still forcing clients to stay in contracts when the Act indicates you are not forced to do so.
MC
Monita C's update12 Jun 2020, 13:34
Reviewer Update
I am still waiting for Vodacom to respond unless I missed a call from them but I am still waiting to find out why as according to the Consumer Protection Act why clients are forced to pay remaining months of their contracts of which 7 months are only remaining and clients have other current lines with vodacom. Why is Vodacom still forcing clients to stay in contracts when the Act indicates you are not forced to do so.