PATHETIC SERVICE

I did an upgrade at the store on 5 March 2024, same day when i got home i foned da sales Consultant Jeremy Moonsamy and told him something is wrong with the fone coz i am doing a device transfer and it is gone over 3hrs its not complete, left the fone to charge whole night didnt charge full, i went to the store he said the fone needed a software upgrade,he did it afta a day i told him the fone is still the same ,he stopped communicating to me on whatsapp then i sent my husband to give the fone back coz i did not sign up for a fone with a default, they had apparently sent the fone 4 an assessment/repairs i will not accept a brand new fone like this , i spoke to Shaylin Govender the store manager he gave me attitude saying if i want to cancel i must call cancelations i did call they said they cannot cancel coz my profile is still open by the store ,its gone 2weeks my fone is gone 4 ASSESSMENT/REPAIRS no feedback, i called customer services last week sent them a detailed email regarding what is happening awaiting on there response.