NB
Nafeesa B
1 reviews | Active since Mar 2009
08 Nov 2025, 11:52
Pathetic service
Being a customer for 21 years, I am extemely disapponted in ther service received now form the upgrade department. I have been declined to upgrade the Iphone 14 Black Friday Double Deal due to bad credit score yet my account is paid every month without defaulting. This is very disappointing as previously when I wanted to cancel a contract, Vodacom upgrades consultant convinced me to upgrade now I am declined when I can afford it. I want a Manager from Vodacom yo contact me ASAP as it doesn't matter whether my credit score is bad as I am an excellent customer to Vodacom. I had 5 or 6 contracts with them & recently cancelled 2x unnecessary contracts which Vodacom wanted me to keep and upgrade.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Nov 2025, 14:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Nov 2025, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NB
Nafeesa B's updateReviewer Update
10 Nov 2025, 07:50Dear Sir/Madam,
Please get back to me urgently as I need to upgrade soon as my phones are giving up on me.
Would appreciate if a senior Manager calls me urgently to get this sorted or else you will be losing a client of 21yrs and I will not recommend Vodacom to any of my family and friends...
Thank you.
Regards,
Nafeesa Basha
***
Please get back to me urgently as I need to upgrade soon as my phones are giving up on me.
Would appreciate if a senior Manager calls me urgently to get this sorted or else you will be losing a client of 21yrs and I will not recommend Vodacom to any of my family and friends...
Thank you.
Regards,
Nafeesa Basha
***
NB
Nafeesa B's update10 Nov 2025, 07:50
Reviewer Update
Dear Sir/Madam,
Please get back to me urgently as I need to upgrade soon as my phones are giving up on me.
Would appreciate if a senior Manager calls me urgently to get this sorted or else you will be losing a client of 21yrs and I will not recommend Vodacom to any of my family and friends...
Thank you.
Regards,
Nafeesa Basha
***
Please get back to me urgently as I need to upgrade soon as my phones are giving up on me.
Would appreciate if a senior Manager calls me urgently to get this sorted or else you will be losing a client of 21yrs and I will not recommend Vodacom to any of my family and friends...
Thank you.
Regards,
Nafeesa Basha
***
NB
Nafeesa B's updateReviewer Update
10 Nov 2025, 17:37Hi Vodacom customer care,
Please can someone call me urgently regarding this pathetic service I am receiving.. I need to upgrade 2 phones and I need your assistance ASAP..
Thank you.
Regards,
Nafeesa Basha
***
Please can someone call me urgently regarding this pathetic service I am receiving.. I need to upgrade 2 phones and I need your assistance ASAP..
Thank you.
Regards,
Nafeesa Basha
***
NB
Nafeesa B's update10 Nov 2025, 17:37
Reviewer Update
Hi Vodacom customer care,
Please can someone call me urgently regarding this pathetic service I am receiving.. I need to upgrade 2 phones and I need your assistance ASAP..
Thank you.
Regards,
Nafeesa Basha
***
Please can someone call me urgently regarding this pathetic service I am receiving.. I need to upgrade 2 phones and I need your assistance ASAP..
Thank you.
Regards,
Nafeesa Basha
***
NB
Nafeesa B's updateReviewer Update
10 Nov 2025, 18:14i am soo disappointed with Vodacom's service. I was receiving soo many calls in the past few months regarding my upgrades now I am treated like a client that doesn't exist.
I want someone in Management to contact me ASAP.
Thank you.
Regards,
Nafeesa Basha
***
I want someone in Management to contact me ASAP.
Thank you.
Regards,
Nafeesa Basha
***
NB
Nafeesa B's update10 Nov 2025, 18:14
Reviewer Update
i am soo disappointed with Vodacom's service. I was receiving soo many calls in the past few months regarding my upgrades now I am treated like a client that doesn't exist.
I want someone in Management to contact me ASAP.
Thank you.
Regards,
Nafeesa Basha
***
I want someone in Management to contact me ASAP.
Thank you.
Regards,
Nafeesa Basha
***
NB
Nafeesa B's updateReviewer Update
11 Nov 2025, 07:59Good morning Vodacom,
Can someone in Management, please contact me ASAP.
I need to upgrade and need the Black Friday special on the Iphone I14 double deal & need this ASAP.
Please contact me as I am extremely disappointed and disgusted at the service I am receiving. A client of 21yrs and not defaulting. Get back to me ASAP as I will not accept this service and will definitely not refer Vodacom to any of my friends & family.
Thank you.
Regards,
Nafeesa Basha
.82 ***
Can someone in Management, please contact me ASAP.
I need to upgrade and need the Black Friday special on the Iphone I14 double deal & need this ASAP.
Please contact me as I am extremely disappointed and disgusted at the service I am receiving. A client of 21yrs and not defaulting. Get back to me ASAP as I will not accept this service and will definitely not refer Vodacom to any of my friends & family.
Thank you.
Regards,
Nafeesa Basha
.82 ***
NB
Nafeesa B's update11 Nov 2025, 07:59
Reviewer Update
Good morning Vodacom,
Can someone in Management, please contact me ASAP.
I need to upgrade and need the Black Friday special on the Iphone I14 double deal & need this ASAP.
Please contact me as I am extremely disappointed and disgusted at the service I am receiving. A client of 21yrs and not defaulting. Get back to me ASAP as I will not accept this service and will definitely not refer Vodacom to any of my friends & family.
Thank you.
Regards,
Nafeesa Basha
.82 ***
Can someone in Management, please contact me ASAP.
I need to upgrade and need the Black Friday special on the Iphone I14 double deal & need this ASAP.
Please contact me as I am extremely disappointed and disgusted at the service I am receiving. A client of 21yrs and not defaulting. Get back to me ASAP as I will not accept this service and will definitely not refer Vodacom to any of my friends & family.
Thank you.
Regards,
Nafeesa Basha
.82 ***