JS
Jossi S
1 reviews | Active since Aug 2018
29 Sept 2020, 06:53
Pathetic service
I have an ongoing query with Vodacom about a "potential *****" message I get from them on their SMS's when I request data Balances. I first queried this on 12 August 2020. They asked for screenshots - which have been sent. I re-queried 14/08, 21/08, 26/08 and 04/09. On 07 Sept I was asked to forward my query to ***** Disputes. and from then until now - I have heard nothing. Disgusting service for a long time customer. Going on for 2 months since my first query, and not even the common courtesy of a "we don't know " reply.
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Replies (3)
Vodacom's replyOfficial
29 Sept 2020, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jossi S's updateReviewer Update
29 Sept 2020, 07:32I have spoken to as many as 5 consultants. I don't need anyone to phone me, I need someone to sort the query which has been sent to Customer Care and ***** Disputes
JS
Jossi S's update29 Sept 2020, 07:32
Reviewer Update
I have spoken to as many as 5 consultants. I don't need anyone to phone me, I need someone to sort the query which has been sent to Customer Care and ***** Disputes
JS
Jossi S's updateReviewer Update
29 Sept 2020, 10:28Thank you to the kind Social Media person, who actually did manage to help, and explain a few things. I can't remember your name, but you are an asset to Vodacom.
JS
Jossi S's update29 Sept 2020, 10:28
Reviewer Update
Thank you to the kind Social Media person, who actually did manage to help, and explain a few things. I can't remember your name, but you are an asset to Vodacom.