PATHETIC SERVICE

Once again we sit with endless problems with Vodacom, after three months that Vodacom could not provide us with a service we have finally cancelled only to receive a email with attached cancellation fee amounting to R13260.73..... First of all we never signed a 24 month contract and why am i getting penalized when you could not provide me with a service.... for three months i have been waiting and begging for my fibre to be relocated from my old address to new address i have wasted hundreds of rands on calls and ive been promised on numerous times that a supervisor will call me back and im still waiting!!!, since installation we have been loyal clients always paying on time yet this is the way you treat existing clients. You guys cliearly dropped the ball your timeline on all my queries agents constantly request feedback and NOTHING,. i am now beyond annoyed and will take this further should you not get this sorted out ASAP.