Pathetic Service
i did a sim swap last night and spoke to Vodacom via Facebook platform.The QR code does not work. I was told i will receive a call from agent this morning @9am.Till now no call has been received.My sim is not working and this is frustrating when a buisness like Vodacom is unable to help you.All i need is my esm card to work.Can someone please assist me from whichever department ?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 May 2025, 09:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2025, 09:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
22 May 2025, 11:57Pathetic Service i am still waiting for a call since 9am this morning
's update22 May 2025, 11:57
Reviewer Update
Pathetic Service i am still waiting for a call since 9am this morning
Vodacom's replyOfficial
22 May 2025, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2025, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
22 May 2025, 13:20And now i get a sms that ticket reference number EC-21E1-1YHDC IS closed.Now this is really annoying
's update22 May 2025, 13:20
Reviewer Update
And now i get a sms that ticket reference number EC-21E1-1YHDC IS closed.Now this is really annoying