Pathetic Service

6 days offline in the last 2 weeks, No feedback, No updates.. just a whole lot of excuses from *********** staff. Ask to speak to a manager and you get a "sorry you cannot, i am working from home" Ask for a managers telephone number, "So sorry, we are not allowed to give that information" I must continually call for updates and each time it is being escalated and the turn around time is 48 hours for the engineer to respond. Are you serious?