PATHETIC SERVICE

After being a customer of vodacom for years I think it is time to change service providers. Vodacom please explain why do I have to fight to get you guys to activate my Fibre. I had my router delivered 2 weeks ago and had asked I be up and running from the 1st December. I keep on sending emails and calling the call centre and get no joy. If you don't need us to be vodacom customers then just say take your services to another service provider. Why is the call center people quick to phone for a sale but after it is done don't provide customer service