Pathetic Service

Very bad and pathetic service with Vodacom worst experience ever I have been contract customer for almost 12 years plus. I have done double upgrade in December 2023 did not receive what was promised to me in terms of my package (minutes) trying to get hold of the relevant department for last 3 days nobody seems to no whats going on.I spoke to almost 12 people thus far all with different answers clueless. Its Pathetic that a customer needs to go through such frustration with people that is not trained well. This experience is first and last they are quick to upgrade or provide new contracts but unable to provide proper packages as discussed. Regards