Pathetic service

I write this review with great disappointment after logging my second query in 2 months, first in August was the incorrect cellphone, pricing and data, that delivery was cancelled, i was thereafter called by a Vodacom sales agent on the 20-08-2024, i informed the agent that i was not interested due to my previous experience however the agent manage to convince me that they had a pocket router with 150 gigs anytime data on special, i agreed to the offer, the package was delivered on the 20-08-2024, once opened i found that it was a house router, i called the call center advising them of the incorrect router that was delivered, i was assured that i won't be debited as i did not insert the sim in to the router, i was advised that a query will be raised and i definitely won't be debited and the package will be picked up, however i was debited in the month of August 2024, i thereafter called the call center and i informed the agent that i was debited although i was promised that i wont, i thereafter was advised by an agent again that a query will be raised for the second time, on the 06-09-2024 the package was picked up, i decided to call Vodacom on the 25-09-2024 for feedback on my refund for my debit in the month of August 2024, i spoke to Samkele i was advised that she will raise a query and requested all the information about the package and router and i was assured again that i won't be debited in the month of September 2024 however after my recent experience i can't trust Vodacom, i am requesting my refund and the cancellation of my current month to month contract immediately,