Pathetic service

8 weeks ago I went to the Baywest branch to upgrade my phone and tablet. The guy that hekped me asked for R150 admin fees only for the tablet as they do not get regular orders in for them. I payed and he said he'll call me when it comes. 2 weeks later I went there to ask about it and another lady said the order didn't arrive yet. 2 weeks later again I went back when they told me the guy never filed any papers and he resigned. Gone with my money. Now we had to redo everything. After an hour sitting and waiting for the women to complete everything she said I can go and do shopping so long and when I come back everything would be ready. It took a whole hour to decide that. Today which is almost another 2 weeks I went to get my phone and tablet only to get told that they are trying to get hold of Kim who did the contract. They told me again to go shop and then come back. When I came back I was told Kim took her flip file with contracts home. So much for the POPI act. None of our personal info is protected. This meant they couldn't do it. I walked out because I would have been much more rude. I have to say that Megan tried her best and even came running after me when I walked out, but the damage is done. It is PATHETIC service. Please provide feedback