Pathetic service

I am at my witts end now,

I called in three weeks ago to cancel bundles that was added to my contract after the consultant reassured me twice that the added bundles has been cancelled, when I checked my bill on the my Vodacom app to my surprise another 20gb bundle was added for R699,

If this matter is not resolved I will have no other option but to take this further

This seriously is pathetic service and this is not my first time complaining about Vodacom