PATHETIC SERVICE

I called Customer care 08:50 , wanted to be assisted for a Sim Swap I spoke with Khethiwe ( SHE REFUSED GIVING HER SURNAME) and explained to her i am calling on behalf of a pensioner (My Mother). she asked can she speak i explained she can't and advised me my mother should go to the store for her to be assisted. She was so rude i even asked her i told you that she's a pensioner and advised she cant help me. WHAT KIND OF SERVICE IS THAT ???? IM VERY DISAPPOINTED