pathetic service

i renewed a contract in Jully the day after was called by a gentleman told him to cancel everything yet and behold phone was delivered my wife signed for it i got home called cancelations phone was collected two weeks later still sealed as it was delivered i have been billed for the phone airtime and data i asked them to remove and put me back on a red vip 0 package no im been chase from pillar to post again

and receiving robot calls stating my bill has been settled but on the voda app states not settleld