NC
Nazarane C
1 reviews | Active since Dec 2012
20 Oct 2019, 09:49
Pathetic service
I have not been receiving calls since Thursday the 17th October 2019 . I keep getting a message to say I missed a call but the phone never rings. I tested with another phone and it keeps saying call failed. When I call the customer service they say they cannot do anything but escalate to technical which I will only.get help tomorrow 21 October so I go another day with no calls. Vodacom is so quick to deduct money from.me but pathetic at delivering a service. I want help NOW
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Replies (2)
Vodacom's replyOfficial
20 Oct 2019, 15:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2019, 15:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Nov 2019, 12:19Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Vodacom's reply07 Nov 2019, 12:19
Official
Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.