Pathetic Service

Pathetic Service Home Fibre installed 16 Jan 2021, never worked longer than 5 days. Since then had 3 SR's logged. SR*** SR*** SR*** Vodacom blames Vumatel and Vumatel blames Vodacom. I had to inform Vodacom that Vuamtel cannot see the IP of the router. They kept saying it was an upgraded line, I don't care I wanted the service working. Calling customer support. should be called Customer time wastage centre, agents have been in these roles so long they feel they can speak to me in that manner. My latest call to your Waste centre was about 12 mins with a very pleasant monotone lady Nongamo, not sure how to spell cause when I asked her she dropped call on me. 12 mins call of which I was either on mute for and left with dead air, ignored and the interrupted. Not really sure they aware of how to deal with an irate customer but that is not the way. The agent advised I would get a call back from a team lead Olga, who is also never available, amazing how your "leaders" are so well protected and that they are trained on well. Imagine the CX you could have if the same energy went into just resolving a clients issue. I was muted and not acknowledged at all me. She promises Team leader Olga Daramayo will call back but doesn't ask for my number, I ask her to spell her name she transfers me to rate the service. Amber promises to call back and never does. A gentleman promised me on 17 Feb that someone would deliver a new router but never even got a call. I have lost faith in your staff, it cannot take that long to resolve this issue.

I will not pay for the days I never had a connection. I want this issue resolved, I cannot fathom what other clients may go through. I am sure you have a whole dept dealing with HP complaints. I rely on the internet to work remotely. Can someone with ore intellect call me an provide a resolution with some urgency?????

Some free advice, Ask QA to look into irate calls, agents leave you on hold and then we forced to drop and call back all cause they are not skilled enough to deal with a clients question. it is sad. Also, refreshers won't even help these sad souls known as customer service agents. They are a major influence on your customer retention and it makes sense why so many move away from Vodacom.

I would assume someone does give a damn about servicing clients, please listen to calls from *** and ***.