Pathetic Service

The online upgrades division are absolutely useless and cannot take simple instructions from a client. They messed up my upgrades and going on 2 months since and still not resolved. When they say they will return a call, they call and allow it to ring once and that supposed to mean that they returned the call. Again Amanda Moodley has upgraded my account or God knows what she has done and I am still struggling to get All my recordings regarding my whatever she has done. When I asked for my recordings, she only managed to get the very first recoding when she tried selling me the new upgrades. Pathetic service from *********** people. Are they just putting bums in seats these days because Vodacom has surely lost the plot when it comes to Customer Service or Service delivery timeframes.