Pathetic Service

I have been a vodacom customer for more many many years and never missed a payment on 5 contracts. My one phone was faulty and after booking it in 3 times for repair I was still having problems. Samsung headoffice was kind enough to replace the device but the IMEI number is not registered on the vodacom system. So the Rufuse to assist me with a repair quote for my insurance. They also made me return for a 3rd time to their store before eventually telling me they could not assist me.