AS
Ashwin S
1 reviews | Active since Aug 2020
31 Aug 2021, 08:31
Pathetic service
It is now twice in a week we are experiencing an outage with our fibre service via Metrofibre. Last week we were down for two days and now , since 5 am Monday morning our service is down again. Logged a call yesterday with Vodacom and till now no one has come back to me advising me what the issue is and when we can expect the service to be restored. Absolutely frustrating and quite pathetic service from Vodacom
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Replies (2)
Vodacom's replyOfficial
31 Aug 2021, 08:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2021, 08:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Ashwin S's updateReviewer Update
31 Aug 2021, 09:21Hi...your message is the same message I received from your call cente...it has now been 24 hours and NO one has called me. Thank you for your Standard response which doesn't instill any confidence in me that this will be resolved anytime soon. Like I said Pathetic service.
AS
Ashwin S's update31 Aug 2021, 09:21
Reviewer Update
Hi...your message is the same message I received from your call cente...it has now been 24 hours and NO one has called me. Thank you for your Standard response which doesn't instill any confidence in me that this will be resolved anytime soon. Like I said Pathetic service.