PATHETIC SERVICE

So its been exactly a month since my approval of the handset online. To date Shaista Abdul or her managers has not contacted me. I have sent another mail for feedback on Tuesday and as usual received no response.

I have done this application on the 07 December 2020 and received confirmation of my approval as below. I was then contacted by a consultant to verify all details to confirm the order and proceed with delivery. I was advised that a 5gig data bundle was added onto my account which I did not request. I then requested that a manager contact me which was done and she advised me that the deal will not be cancelled so she will forward a request to the IT department to remove the 5GIGS data so my billing will be R579.00 per month as below. On Tuesday 14 December 2020, I called the call centre and spoke to a consultant who advised me that this is an IT query and it will be escalated. So on Tuesday night I forwarded an email to *** and to date have received no response. This morning I called the call centre and was advised that the consultant dealing with my application will contact me. I requested for contact to be made by 12 so that I can get delivery of the handset by next week Friday I received no correspondence from the sales consultant. So I called back at 12.15 and was advised the system is offline. So I called back at 3, only to be advised that no sales consultant can assist me except Shaista as she has been assigned to my application. I was also advised that my application was cancelled and will have to wait 3 months before I can apply again. Now not once did I request for this order to be cancelled.!!!! So exactly who had cancelled this order? Furthermore I have been trying to follow up with this order so I receive it before Christmas. So how long does it take for an IT query to be rectified and for me to receive my handset???? I suggest that as per mail below, my handset be sent to me with the correct billing as stipulated and that someone higher than yourself contact me ASAP to sort this issue out. I am very irate and will not hesitate to rate vodacoms service on all your social media pages as the service I have received is pathetic! In the interim I have spoken to my legal counsel and was advised as per mail below all vetting was done and my application was approved. The confirmation call was to verify delivery details. If I had requested any value added services, it would have been added under deal extras and the total billing for the month would have been much higher but I did not make any errors on the website. Your urgent response is much appreciated Regards Mandy Sam ***

---------- Forwarded message ---------- From: <***> Date: Monday, December 7, 2020 Subject: Approved Application To: ***

Hello MANDY, Thank you for shopping with us! Your new Samsung Galaxy S20 FE 128GB is on it's way. IMPORTANT INFO: Our RAM agents will request to see your ID book, Smart ID card or valid passport before they deliver the device. Your device will be delivered on a weekday between 8AM and 5PM, depending on your location. Your quote number is VODACOMDIREC-*** All fulfilment of orders are stock dependant at the time of application approval. If one or two items in your order are temporarily out of stock the order will be placed on a back order until the stock arrives. On limited or discontinued items products will be fulfilled on a first come first serve basis.

Your order details Samsung Galaxy S20 FE 128GB Device colour Cloud Mint Internal memory - Plan type Top Up Contract duration 24 months Minutes allocation 50 minutes /month Data allocation 350 MB /month SMS allocation 50 SMSs /month Deal Extras -

Free delivery

Total cost R579.0 PM

Got any questions? Call 082 135, free from any Vodacom cellphone. To speak to Customer Care while roaming abroad, dial +27 82 135

We sincerely hope your new device will bring you much joy! Regards, The Vodacom Team This future is exciting. Ready?