SG
Sinazo G
1 reviews | Active since Dec 2014
18 May 2021, 16:40
Pathetic service
Pathetic service at both Vumatel and Vodacom. Been sent from pillar to post for fibre activation since 5 days ago. This is after installation, Vodacom, How do you refer customers who have contracts with you to a company (Vumatel) that does not have a customer service call centre???? It feels like i'm dealing with some faceless ******** and Vodacom is not taking accountability meanwhile my contract is with them. Pathetic !
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Vodacom's replyOfficial
18 May 2021, 20:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 May 2021, 20:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team