Pathetic Service

If it were possible to log this review without any stars I would have because wow, I'm sick and tired of Vodacom's service issues. Contacted the call centre on Sunday morning around 2am log a query as I had purchased data and was not credited on my account . Had the agent not sent me an sms then I would probably been thinking she did not do it which is not the case right now. The data I bought has not been received to date yet my account was debited. The call from Vodapay that I was to receive on Monday was not received to date. Each time you need anything from Vodacom which is service related and their agents are unable to assist forget that you will ever get it without exposing Vodacom because NOTHING get's done. As if it was not enough that without my knowledge and consent my monthly bill has been increased . Vodacom's service has dropped over the years. It's really a frustration and pathetic having such a network service provider because one always have to change their tone to get things done. This is not on. ***this is not the Agent's fault , she did her part***