Pathetic Service

We have had no cellphone reception for two months now in our town in the Eastern Freestate. I logged a case on the the Vodacom Website and on their Facebook page. Both portals asking exactly the same questions about how many users, previous reference numbers, etc, saying that a consultant will contact me, blah blah blah but no action, no consultant calling me. PATHETIC, SHOCKING, UNPROFESSIONAL SERVICE!!!. Cannot wait for my contract to end to move over to MTN. Only praise for MTN by users in our town.