Pathetic Service

i went to your N1 City branch to do a Port change from Telkom to Vodacom that was yesterday. They requested a port change and i received a sms. Today i go back to the store wanting to sort this out, they are unable to help me.The person by the surname of Jansen looks like she just got out of school has no idea what she is doing. She has to ask for help every time. After waiting nearly an hour another staff member asked me to wait as he is busy with client who just walked in. Really your service is the worse i have ever come along. This is costing me time petrol and money driving back and forth. You just lost a potential client with your incompetence.