SM
Sya M
1 reviews | Active since Oct 2021
26 Apr 2024, 18:30
Pathetic service
Guys get your act together, why must Hellopeter be part of your core service model. Someone in your home fibre section use the information below and sort this out.
I can’t teach you everything, you’re paying people to do their jobs make sure you're getting your money’s worth.
Vodacom: SR*** NoReply(2-1279Z9TZ).
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Apr 2024, 11:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Apr 2024, 11:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SM
Sya M's updateReviewer Update
27 Apr 2024, 12:07Dear Vodacom
No one has contacted me and I called to follow and lady by the name of Khalipha Madolo did not have an answer on my connection query and she said an email has be sent to open serve to activate my line. She said after an hour I will get an update call from her. I shall wait and see.
No one has contacted me and I called to follow and lady by the name of Khalipha Madolo did not have an answer on my connection query and she said an email has be sent to open serve to activate my line. She said after an hour I will get an update call from her. I shall wait and see.
SM
Sya M's update27 Apr 2024, 12:07
Reviewer Update
Dear Vodacom
No one has contacted me and I called to follow and lady by the name of Khalipha Madolo did not have an answer on my connection query and she said an email has be sent to open serve to activate my line. She said after an hour I will get an update call from her. I shall wait and see.
No one has contacted me and I called to follow and lady by the name of Khalipha Madolo did not have an answer on my connection query and she said an email has be sent to open serve to activate my line. She said after an hour I will get an update call from her. I shall wait and see.
SM
Sya M's updateReviewer Update
27 Apr 2024, 16:35Dear Vodacom
No contact made and my service is still down. I called again and spoke to Fred Strydom who confirmed an internal error of profile deletion since the 1st of April by one of your staff members. He advised my account will be credited for the down time days since the 22nd of April. I still don’t have connection and awaiting to see you meeting your end of the deal. Well done yet on another pathetic service delivery.
No contact made and my service is still down. I called again and spoke to Fred Strydom who confirmed an internal error of profile deletion since the 1st of April by one of your staff members. He advised my account will be credited for the down time days since the 22nd of April. I still don’t have connection and awaiting to see you meeting your end of the deal. Well done yet on another pathetic service delivery.
SM
Sya M's update27 Apr 2024, 16:35
Reviewer Update
Dear Vodacom
No contact made and my service is still down. I called again and spoke to Fred Strydom who confirmed an internal error of profile deletion since the 1st of April by one of your staff members. He advised my account will be credited for the down time days since the 22nd of April. I still don’t have connection and awaiting to see you meeting your end of the deal. Well done yet on another pathetic service delivery.
No contact made and my service is still down. I called again and spoke to Fred Strydom who confirmed an internal error of profile deletion since the 1st of April by one of your staff members. He advised my account will be credited for the down time days since the 22nd of April. I still don’t have connection and awaiting to see you meeting your end of the deal. Well done yet on another pathetic service delivery.
SM
Sya M's updateReviewer Update
29 Apr 2024, 19:31I just got home now and I’m still not connected. I called the support line and I am told Vodacom had me running on Metrofibre infrastructure while they sold me an openserve package. They have since cancelled Metrofibre and tomorrow they will call me to sell me a package that works with infrastructure which is Metrofibre, what level of inefficiency is this. You should be the product experts and yet you make your problems mine. In November you gave me this package in trying to retain me and I fell for it. Let’s see how you will get yourself out of this one. I am done with you.
SM
Sya M's update29 Apr 2024, 19:31
Reviewer Update
I just got home now and I’m still not connected. I called the support line and I am told Vodacom had me running on Metrofibre infrastructure while they sold me an openserve package. They have since cancelled Metrofibre and tomorrow they will call me to sell me a package that works with infrastructure which is Metrofibre, what level of inefficiency is this. You should be the product experts and yet you make your problems mine. In November you gave me this package in trying to retain me and I fell for it. Let’s see how you will get yourself out of this one. I am done with you.