LK
Louwrens K
1 reviews | Active since Jul 2016
29 Jun 2020, 09:46
Pathetic service
Changed my address twice. New phone still goes to the incorrect address. Client care agent assures me that the address was update, the courier did not receive any information from Vodacom. Pathetic service.
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Replies (2)
Vodacom's replyOfficial
29 Jun 2020, 12:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2020, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LK
Louwrens K's updateReviewer Update
30 Jun 2020, 21:19Thank you the problem has been resolved and I have received the delivery.
Thank you to the customer care for following up at 21:15. Going the extra mile is appreciated.
Thank you to the customer care for following up at 21:15. Going the extra mile is appreciated.
LK
Louwrens K's update30 Jun 2020, 21:19
Reviewer Update
Thank you the problem has been resolved and I have received the delivery.
Thank you to the customer care for following up at 21:15. Going the extra mile is appreciated.
Thank you to the customer care for following up at 21:15. Going the extra mile is appreciated.