PATHETIC SERVICE

I have been receiving absolutely poor service from Vodacom. My contract ran out in October 2020 and on the 14th of November I called to cancel my contract. I had spoken to two people, Mr Nagiah and Mr Pillay, to assist with my cancellation. I requested cancellation and the agent advised that he sent through the request and that all is sorted. I continued to be debited! On the 2nd of January 2021, I called again and I spoke to a Ms Sibisi. She advised me that the agent I spoke to in November made an error but that she will sort it for me. She advised that she put through a request. I then receive an sms stating that my account is in arrears. This is appalling because I have been trying to cancel since November 2020. Although the debits have stopped, this has affected my credit score!!!!

I then requested assistance on this but to no avail. I merely got emails of apologies and undertakings to sort the issue with the credit bureau.

My bond Applications are being declined because of this.