Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

16 Sept 2020, 14:31

PATHETIC SERVICE

I logged a complaint on the 25th of August. After numerous follow-up calls over 3 weeks, I was advised on 15 September that the person to whom the service request was escalated, would call me back on the same day. Today, 16 September, my original service request can closed and a new one was opened.

I phoned Vodacom to enquiry and was told that no one has yet been assigned to my service request. Demanding to speak to a team manager, I was advised that they cannot transfer me. Not sure if they cannot or do not want to because when I asked that they call them to the phone the lady kept quiet.

The problem was created by Vodacom, not by me. The service to get this matter sorted out is the least to say - pathetic. If nobody gave attention to my case in 3 weeks time, how long is it going to take them now to do it?

0
Replies (2)
Vodacom
Vodacom's reply16 Sept 2020, 22:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update20 Sept 2020, 19:56
Reviewer Update
Dear Vodacom just a note to advise you that I have still not received a call or a follow-up on my complaint. Just love your customer service. Going for a month of frustration and absolutely no help. Even my request on the 16th that a Team manager must phone me has given 0 results. Seems to me you do special training on how to ignore customers and their complaints.