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faizel O
1 reviews | Active since May 2020
08 Nov 2023, 12:22
Pathetic service
Vodacom fibre worst service ever my fibre was down since 31october 2023 some one called me to sort out the issue a technician was out last week Friday they changed the router it worked for half a day now it not working again I've been calling vodacom fibre but not getting any joy I spoke to Bongani yesterday he said he will escalate it and get me me still nothing its exam time and my kids needs to study. But vodacom is quick to call when an account is in arrears.. pathetic service
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Vodacom's replyOfficial
08 Nov 2023, 14:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2023, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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faizel O's updateReviewer Update
09 Nov 2023, 11:19I'm still not happy with the disgusting service vumatell came out yesterday they did a check they advised its was the vodacom router and I should call vodacom and advised them which I did the gentleman by the name of lutando did a check and advised it is the router he logged a ticket but I did not get confirmation and he advised a vodacom technician will come out. I called vodacom to find out on the update spoke to zanele she advised me its not my router its vumatel I'm being pushed from pillar to post really guys please get this resolved.
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faizel O's update09 Nov 2023, 11:19
Reviewer Update
I'm still not happy with the disgusting service vumatell came out yesterday they did a check they advised its was the vodacom router and I should call vodacom and advised them which I did the gentleman by the name of lutando did a check and advised it is the router he logged a ticket but I did not get confirmation and he advised a vodacom technician will come out. I called vodacom to find out on the update spoke to zanele she advised me its not my router its vumatel I'm being pushed from pillar to post really guys please get this resolved.