KW
Kevin W
1 reviews | Active since Nov 2018
06 Nov 2023, 08:24
Pathetic Service
Hi, I'm upset. Thursday Night we got Load shedding 8pm - 10pm and again the Friday morning 6am-8am. After that, My NOKIA box did not power on. I swapped the two adapters, but the NOKIA box does not come on. I phone Vodacom to log a Call, all went smooth. Call was logged with Technical Support [Openserve]. I am suppose to wait 24 to 48 Hours. It is Sunday today and still no-one came to check to problem or replace the box. This is really bad service.
Today is Monday, and I still haven't been assisted.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Nov 2023, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2023, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Nov 2023, 16:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to SR***, our records shows the Fibre Support Team has assisted and confirmed your fibre service has been restored.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2023, 16:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to SR***, our records shows the Fibre Support Team has assisted and confirmed your fibre service has been restored.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
KW
Kevin W's updateReviewer Update
18 Nov 2023, 12:24Can you assist with this??? SR*** Cause I keep on getting different answers from your technical support as to why I have no internet.
KW
Kevin W's update18 Nov 2023, 12:24
Reviewer Update
Can you assist with this??? SR*** Cause I keep on getting different answers from your technical support as to why I have no internet.