AB
Abraham B
1 reviews | Active since Oct 2013
10 Oct 2022, 14:54
Pathetic service
We have been trying to update our banking details since APRIL 2022. In September we finally seemed to get to the bottom of the problem, were advised where to resubmit the paperwork to. Today we got a message to contact them since our debit could again not be collected. The dept we had to call could not access the records sent in September. We had to phone a different department again. This is ridiculous. Can they not even get a simple transaction done???
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Vodacom's replyOfficial
10 Oct 2022, 16:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2022, 16:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team