Pathetic Service

I’ve been a Vodacom customer for 10 years, NEVER missed a payment.

My issues started with Vodacom data tariffs and not being able to validate the charges or usage, they credited me with a lousy +- R3000. 10 years later I’m due for an upgrade so I contact Vodacom advising them to cancel my contract of which a Lady named Andiswa “assisted” me and offered me a deal match of R699 however if I stay on my current package and carry on with the month to month it will cost me R2100. MTN that has signal everywhere and who has given me great customer service offered me a better package for R749.

Why haven’t I left yet?

My account was debited R2820 after Andiswa assured me my account won’t be debited, not only that my deal match hasn’t been processed after Andiswa assured me that it has been. Now I have a debited order set for this month for an amount that makes no sense considering my handset is paid up and there is no package I agreed to.

2 weeks late and Andiswa has still not called me back, still no refund.

Vodacom contacted me after some noise on Twitter but the call got disconnected due to no signal in the area of which I left home and sent Vodacom a DM to me back and of course they didn’t and I was given the run around, 1 week later and still no call back or communication.