Pathetic Service 🙄

Pathetic Service! I purchased a new SIM and wanted to do a SIM swap. I called 136 and the option for SIM swap says they have changed their SIM swap number to 136. How does that make any sense.

I then called 082 135 and I chose the SIM swap option and it them told me to hang up as I would receive an SMS from the TOBi bot. And indeed I did. The SMS said I should reply 2 to continue with the SIM swap which I did. Then a deafening silence, no response from the bot.

When I try restart the process I'm told I have a current query.

They go on on about self help, self help that doesn't work!