Pathetic service

I had the unfortunate incident of having my phone ******. My insurance needed a quote in order to buy me a new phone. So since I've been a loyal Vodacom customer for more than 10 years, I went to them for a quote as I intended to get my new phone from them. Only to be told when I got there that they do not offer quotes. I was more angry at the reason why they could not offer me a quote. The consultant told me that because my phone is not insured with Vodacom, they have no guarantee that if they give me a quote, I will come back to them to purchase the phone as my insurance will give me cash. Meaning I can go buy the phone anywhere, so they refused to issue me with a quotation. I was so disappointed at this and had to go to Samsung to get a quotation. My insurance paid out and I bought my new phone yesterday, a Samsung A52S. Regardless of the unpleasant service I received, I still went back to Vodacom to purchase the phone, but at a different branch. Shows my loyalty to a brand that just showed me they don't care about me or my business.