PATHETIC SERVICE

I'M SO DISGUSTED WITH THE PATHETIC SERVICE I GOT FROM VODACOM AT SANLAM IN BELLEVILLE AND VODACOM DURBANVILLE. I BOUGHT EARPHONES AT A VODACOM SHOP AT SANLAM ON 24 JULY 2023, I TOOK THEM BACK TODAY BECAUSE THE OTHER SIDE WAS NOT WORKING. I WAS TOLD THAT CASH WERE NOT ALLOWED AND WAS GIVEN A NEW. WHEN I GOT TO MY DESK THE 2ND PAIR ALSO WAS ONLY PLAYING ONE SIDE. WENT BACK AGAIN AND TOLD THEM I NO LONGER WANT THE EARPHONES COZ CLEARLY THERE'S A PROBLEM WITH THE BRAND. THE STORE MANAGER PETRO LEE TESTED A THIRD PAIR AND IT HAD THE SAME PROBLEM AS THE OTHER 2, SHE REFUSED TO GIVE ME A REFUND TELLING ME THAT SHE CAN EXCHANGE THEM WITH ANOTHER BRAND WHICH IS R20 MORE. WHEN I TOLD HER I DON'T HAVE R20, SHE SAID SHE NEEDS TO SEND MY SLIP TO VODACOM DURBANVILLE FOR AN AUTHORIZATION TO DO THE REFUND. I ASKED HER TO LET ME SPEAK TO HER HEAD OFFICE (VODACOM DURBANVILLE) SHE SAID SHE CAN'T. I EXPLAINED TO HER THAT I CANNOT WORK WITHOUT EARPHONES THAT'S WHY I CANNOT WAIT FOR DAYS FOR THE REFUND, I NEED TO BUY A NEW PAIR. I ASKED FOR THEIR HEAD OFFICE CONTACT NUMBER. CALLED THE HEAD OFFICE (VODACOM DURBANVILLE) AND THE LADY THAT PICKED UP THE PHONE DIDN'T INTRODUCE HERSELF AND WHEN I ASKED WHO I WAS SPEAKING SHE ASKED WHO I WANTED TO SPEAK WITH AN ATTITUDE. SHE CALLED SOMEONE TO THE PHONE(I STILL DIDN'T KNOW HER NAME). I THEN SPOKE TO A LADY WHO INTRODUCED HERSELF AS COLLEEN AND WHEN I ASKED HER WHAT HER POSITION WAS SHE SAID IT'S THE COMPLAINS DPT. I TOLD HER WHAT MY COMPLAINT WAS ABOUT, SHE PROMISED TO CALL ME AFTER 5 MINUTES. I'VE BEEN WAITING FOR HER CALL FOR THE PAST 20 MINUTES.......