Pathetic service

<p>To whom it may concern</p> <p> </p> <p>I went to Vodacom on the 3rd of November 2016 to upgrade my contract to the RED VIP package for</p> <p>Unlimited calls at the Vodacom shop at the Garden Route mall. Hein helped me with my upgrade. To be sure that this package will be in action on the 1st of December 2016. We completed all the form and necessary paperwork to get the I phone 7 plus 256 gig in rose gold. Hein insured me that the phone will be at the shop within 2 weeks. He also insured me that this package will be active from 1 December 2016. Since we done the upgrade we have contacted the Vodacom shop 8 times and spoke to several shop attendants as well as Hein nobody can help us. Every time they tell us that they are still waiting for the phone to arrive. They say it is on back order. How can you be promise it will be there within 2 weeks when it is on back order nobody told us that when we were there to do the upgrade. We went to the shop on the 08/12/02016 to find that the upgrade was completed from your side. Hein confirmed that he doesn’t know what happened the paper work as misplaced after it was completed by me. I think that this is unacceptable. He said that he will see what he can do…. I am a very loyal Vodacom client for years and have never experienced such pathetic service. I demand that this contract will immediately be activated for I need this service urgently. I can’t wait until the 1st of Jan like I was told at the shop yesterday. I made sure that I upgraded in time for this service. It was lack of service from Vodacom’s side that this service is on hold.</p> <p>I gave Vodacom 24hrs before i report them to Hello Peter. That was on Friday morning. Still no responce.</p> <p>Kind Regards</p> <p>a Extremely unhappy client.</p> <p>Fanie Heunis</p> <p> ********** </p>