1 reviews | Active since Feb 2015
Pathetic service
<p>Took out a new contract on 5 Dec and despite Vodacom having the new phone in stock i had to return the next day as the approval hadn't gone through. I was assured i would be able to use my new phone within 24 hours. 9th of Dec and still my phone has not been connected. I have phoned the Store where I took out the contract on a daily basis as well as Vodacom customer service, but to no avail. If this is SA's number 1 network I would hate to see who is nr 2</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So typical of Vodacom. Quickly to promise support and assistance but that's where it ends. Its now another 2 days since their reply and, as expected, they just don't help you. Thanks for your empty promises Vodacom!
So typical of Vodacom. Quickly to promise support and assistance but that's where it ends. Its now another 2 days since their reply and, as expected, they just don't help you. Thanks for your empty promises Vodacom!