1 reviews | Active since Dec 2016

08 Dec 2016, 09:33

PATHETIC SERVICE!!!!!!!!!!

<p>For the past 4 days I have tried relentlessy to get through to the Retentions/Cancellations department. I have got calls dropped, rude consultants who are clearly not interested in the service industry - the disinterest in their voices are CLEAR! Thanks for helping me to make up my mind to cancel all my 5 contracts with you. You clearly do not value customers of 20 years who have never missed a single payment. I expect all my cancellation quotes to be emailed to me without further delay</p>

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Replies (2)
Vodacom
Vodacom's reply08 Dec 2016, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update15 Dec 2016, 14:31
Reviewer Update

still no feedback from Vodacom !!!!!!!!!!!! Pathetic !!!!!!!!!!!!!!!!