1 reviews | Active since Dec 2016

07 Dec 2016, 10:23

Pathetic service

<p>Hi, I recently (30/11/16) migrated from contract to prepaid with Vodacom. The morning of the 30th my phone was working fine, when all of a sudden it lost signal. I switched my phone off and on again but there was still no signal. I left it off for 2 days and after switching it on again, I had signal. The problem now was that I could not make calls or send sms'. My phone has been like this for the past 7 days. I contacted customer service numerous times and still have not received any feedback. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 11:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team